Returns Policy
Your satisfaction is our priority. If you encounter any issues with your order, please reach out to us within 14 days of receipt. Items must be in their original, unused condition to qualify for a return or exchange.
Customer Services
We understand that buying online can sometimes be challenging, so we have gathered here all the information to put at ease your concerns regarding our Returns Policy, Shipping, Payments Terms, Terms and Conditions and Pricing.
Shipping
We take great care in packaging your custom gear. Shipping times vary based on location and item volume. Tracking information is provided via email once your order has been dispatched.
Payment Terms
We accept various payment methods to ensure a secure and convenient checkout experience. All custom work requires a partial deposit before we begin handcrafting your items.
Terms and Conditions
By purchasing from James Built Saddlery, you agree to our standard terms of service. These include our commitment to craftsmanship and usage guidelines for our products.
Pricing Policy
We believe in transparent pricing. All listed prices are final unless otherwise specified in a custom quote. Because our items are handmade, pricing reflects the quality of materials and the time dedicated to each piece.